Privacy Policy
Last updated: 2026-08-30
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant Seychelles data protection authority, in addition to any other remedy available to you. We aim to respond to any request you submit within one month of a verified request, extendable by up to two further months for complex requests (we'll let you know if that applies, and why). You can submit and track these requests any time from Account settings › Manage my data.
1. Introduction
This Privacy Policy explains what information SeyMarché ("the Platform", "we", "us") collects, how we use it, and the choices you have. It applies to farmers, buyers, and anyone else who uses the Platform.
2. Information we collect
- Account information: your name, email address, and phone number, collected when you register and complete your profile.
- Marketplace activity: listings you create, orders you request or confirm, and messages exchanged as part of using the Platform.
- Usage information: log and device data such as IP address, browser type, and pages visited, collected automatically when you use the Platform.
3. How we use your information, and our legal basis
| Purpose | Legal basis |
|---|---|
| Operating and maintaining the Platform, and facilitating orders between farmers and buyers | Necessary to perform our contract with you |
| Communicating with you about your account or an order | Necessary to perform our contract with you |
| Keeping the Platform secure | Our legitimate interest in preventing fraud and abuse |
| Improving our service over time | Our legitimate interest in understanding how the Platform is used |
| Any future marketing communications | Your consent, which you can withdraw at any time |
4. How we share your information
We do not sell your personal information to third parties for their own marketing purposes.
- Between farmers and buyers: once an order is confirmed, we share the relevant contact details (such as name, phone number, and email) between the farmer and buyer so they can arrange pickup or delivery directly. This sharing is necessary to perform the transaction you've entered into.
- Service providers: we may share information with third parties who help us operate the Platform (such as hosting providers), under obligations to protect it.
- Legal reasons: we may disclose information if required by law or to protect the rights, safety, or property of SeyMarché, our users, or the public.
5. International data transfers
Some of our service providers, such as our hosting infrastructure, may process or store information outside Seychelles. Where this happens, we take steps to ensure the provider offers an appropriate level of protection for your information, including contractual data protection commitments and encryption in transit and at rest.
6. Data retention
We retain account information for as long as your account is active, and for 90 days afterward in case you wish to reactivate it. We retain order and transaction records for up to 7 years to meet tax, accounting, and dispute-resolution obligations — after a deletion request, these records are stripped of non-essential detail and kept only in this limited form until the retention period expires, at which point they are deleted or anonymized. Usage and log data is retained for up to 12 months for security purposes.
7. Data security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data breach notification
If a security incident occurs that is likely to result in a risk to your rights or personal information, we will notify the relevant Seychelles data protection authority and affected users without undue delay.
9. Your rights and choices
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information, subject to our retention obligations described above
- Restrict or object to certain processing
- Receive a copy of your information in a portable format
- Withdraw consent at any time, where processing is based on your consent
10. Automated decision-making
We do not currently use automated decision-making or profiling that produces legal or similarly significant effects on you. If this changes, we will update this section and, where required, seek your consent first.
11. Cookies and similar technologies
The Platform uses your session to keep you signed in and remember your preferences. We do not currently use third-party advertising or tracking cookies. If we introduce analytics, marketing, or other non-essential cookies in the future, we will update this section and ask for your consent before they are used.
12. Children's privacy
The Platform is not directed at, and should not be used by, anyone under 18 years of age. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes — including adding specific regulator contact details once confirmed — we will take reasonable steps to notify users before the changes take effect.
14. Contact
Questions about this policy, or requests relating to your personal information, can be sent to us via our Contact page.